Refund Policy
Effective Date: August 27, 2026
Last Updated: August 27, 2026
At Tenbix (“Company”, “we”, “us”, or “our”), billing and payment processing are handled through designated Merchants of Record and third-party app stores depending on where you made your purchase.
Refund eligibility and procedures depend on the purchase channel outlined below.
1. Web Purchases (Paddle)
Our web checkout is managed by our Merchant of Record, Paddle.com Market Ltd (“Paddle”). Paddle handles customer service inquiries, refunds, and payment processing for all purchases made via the Tenbix web platform.
- 14-Day Refund Window: In accordance with Paddle’s terms, we offer a 14-day refund window from the date of transaction for purchases made through our web platform.
- Governing Policies: All web transactions, billing, and refunds are governed directly by Paddle’s Refund Policy and the Paddle Buyer Terms.
- How to Request a Refund:
- Contact Tenbix Support at support@tenbix.com with your account email; or
- Contact Paddle Buyer Support directly at paddle.net using the email address and order reference from your receipt.
2. Google Play Store Purchases
If you subscribed or purchased credits via the Tenbix Android app, your transaction was processed directly by Google.
- Governing Policy: All refunds, cancellations, and billing disputes are governed by the Google Play Refund Policy.
- How to Request a Refund:
- Contact Tenbix Support at support@tenbix.com with your account email; or
- Request a refund directly through your Google account.
3. Apple App Store Purchases
If you subscribed or purchased credits via the Tenbix iOS app, your transaction was processed directly by Apple.
- Governing Policy: Apple handles all billing, refunds, and cancellations directly in accordance with the Apple Media Services Terms and Conditions.
- How to Request a Refund:
- Tenbix cannot directly issue or process refunds for iOS purchases.
- You must submit your refund request directly to Apple by visiting reportaproblem.apple.com or through Apple Support.
4. Contact Us
If you have questions regarding this policy or need assistance identifying your purchase channel, please contact us:
- Support Email: support@tenbix.com
- Billing & Legal: legal@tenbix.com
- Website: https://tenbix.com