Terms of Service

Effective Date: August 27, 2026
Last Updated: August 27, 2026

Welcome to Tenbix. These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between Tenbix (“Tenbix”, “Company”, “we”, “us”, or “our”) and you (“Customer”, “User”, “you”, or “your”) governing your access to and use of the Tenbix website, software-as-a-service platform, shipment tracking integrations, mobile applications, AI tools, and related services (collectively, the “Platform” or “Services”).

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM. BY REGISTERING FOR AN ACCOUNT, ACCESSING, OR USING ANY PORTION OF THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY, CORPORATION, OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND THAT ENTITY TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

1. Overview of Services

Tenbix provides a unified multi-carrier shipment tracking and management platform designed specifically for logistics providers, freight forwarders, cargo agents, and shipping businesses. Our Services include, but are not limited to:

• Unified Multi-Carrier Ocean Shipment Tracking: Automated aggregation, tracking, status monitoring, and timeline updates across major ocean carriers (including MSC, Maersk, CMA CGM, Hapag-Lloyd, COSCO, Evergreen, ONE, HMM, Matson, OOCL, PIL, Wan Hai, Yang Ming, ZIM), allowing container and booking-level tracking, custom metadata fields, search, and status filtering.
• Assisted AI Tools:
  • Website Builder: Creation, deployment, and maintenance of logistics landing pages, shipment tracking portals, contact forms, and Logo Maker.
  • Business Assistant: Eliminates manual data entry, by preparing shipment tracking requests from an uploaded document, allowing you to review and submit.

2. Account Registration, Security, and Eligibility

2.1 Eligibility

You must be at least eighteen (18) years of age, or the legal age of majority in your jurisdiction, to create an account or use the Platform. By using Tenbix, you represent and warrant that you possess the legal capacity to enter into a binding contract.

2.2 Account Creation and Responsibilities

To access most features of the Platform, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account details to keep them accurate and complete.
• Maintain the strict confidentiality of your login credentials, passwords, and access tokens.
• Be fully responsible for all activities, actions, and transactions that occur under your account.

2.3 Unauthorized Access

You must notify Tenbix immediately at support@tenbix.com if you suspect or become aware of any unauthorized use of your account, breach of security, or compromised credentials. Tenbix will not be liable for any losses or damages caused by unauthorized access to your account prior to your notification.

3. Subscriptions, Credits, Fees, and Payment Terms

3.1 Subscription Plans & Credit System

Tenbix operates on a subscription model with credit-based usage for shipment tracking and AI features.

• Subscription Credits: Active plans include an monthly allocation of credits (e.g., 8,000 monthly credits) that refill automatically at the start of each billing period.
• Credit Rollover: If you have remaining unused subscription credits at the end of a monthly billing cycle, up to fifty percent (50%) of your monthly allocation (e.g., up to 4,000 credits) will roll over to the subsequent month, provided your subscription remains active.
• Extra Credits: Customers may purchase non-recurring Extra Credit top-ups at any time. Extra Credits do not auto-renew. Upon purchasing Extra Credits, their expiration date extends for up to six (6) months based on the package purchased.

3.2 Billing & Automatic Renewal

• Billing Cycle: Subscription fees are billed in advance on a recurring monthly or annual basis, depending on the plan selected.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel prior to the renewal date via your account settings.
• Payment Authorization: You authorize Tenbix (or our authorized payment processor) to charge your designated payment method for all applicable subscription fees and credit purchases.

3.3 Taxes and Merchant of Record

Tenbix utilizes third-party payment processors to manage billing and payment operations. Payment processing services are provided by authorized payment processors acting as the Merchant of Record (MoR). Where applicable by law, the Merchant of Record calculates, collects, and remits all sales tax, Value Added Tax (VAT), Goods and Services Tax (GST), or other applicable local transaction taxes at checkout.

3.4 Refunds

Tenbix offers a full refund within 14 days of subscribing. For complete details, please see our Refund Policy.

3.5 Account Suspension for Non-Payment

If a payment fails or is overdue, Tenbix reserves the right to suspend your access to the Platform, including hosted websites, AI agents, and tracking feeds, after providing reasonable electronic notice. Continued failure to pay may result in account termination and data deletion pursuant to Section 14.

4. Customer Data and Intellectual Property

4.1 Ownership of Customer Data

As between you and Tenbix, you retain all right, title, and interest (including all intellectual property rights) in and to all data, shipment references, customer details, logo assets, images, and content uploaded, inputted, or connected to the Services by you or your end-users (“Customer Data”).

4.2 License to Tenbix

You hereby grant Tenbix a worldwide, non-exclusive, royalty-free, fully paid-up, transferable license to host, store, reproduce, modify, transmit, display, and process Customer Data solely to the extent necessary to:

• Provide, operate, maintain, and secure the Platform and Services.
• Comply with legal obligations or enforce our rights under this Agreement.

No AI Model Training on Customer Data: Tenbix does NOT use, process, or license Customer Data or account files to train, fine-tune public or proprietary artificial intelligence or machine learning models.

4.3 Tenbix Intellectual Property

Tenbix and its licensors retain all right, title, and interest in and to the Platform, software code, algorithms, AI agent architecture, user interface design, logos, trademarks, website templates, and documentation. Except for the limited right to access and use the Platform pursuant to these Terms, no implied licenses or ownership rights are granted to you.

4.4 Feedback

If you provide feedback, feature requests, or suggestions regarding the Platform (“Feedback”), Tenbix shall be free to use, modify, commercialize, and incorporate such Feedback into its products and services without any obligation, restriction, or compensation to you.

5. Multi-Carrier Tracking & Third-Party Data Disclaimer

5.1 Sourcing of Shipping Data

Tracking information, container events, vessel milestones, estimated arrival times (ETA), and port schedules displayed on the Platform are gathered and synthesized from third-party sources, including ocean carrier APIs, public maritime databases, electronic data interchanges (EDI), and logistics service providers.

5.2 Data Accuracy and Carrier Delays

TENBIX DOES NOT OPERATE SHIPS, PORT TERMINALS, OR CARGO HANDLING FACILITIES. WE DO NOT GUARANTEE THE ABSOLUTE ACCURACY, TIMELINESS, COMPLETENESS, OR UNINTERRUPTED AVAILABILITY OF THIRD-PARTY OCEAN CARRIER DATA. CARRIER SCHEDULES, ETAS, AND CONTAINER LOCATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE BY UNDERLYING CARRIERS.

Tenbix shall not be liable for cargo delays, missed vessel connections, port demurrage or detention fees, customs clearance penalties, or freight loss resulting from carrier data errors, API outages, or shipping schedule adjustments beyond our direct operational control.

6. Website Builder

6.1 Hosting Infrastructure

Websites and customer shipment tracking system built using the AI Website Builder are hosted on Tenbix infrastructure or authorized cloud sub-processors and include standard SSL certificates.

6.2 Acceptable Use for websites build on Tenbix

Websites hosted by Tenbix must be used exclusively for legitimate business, logistics, and freight tracking purposes. You may not host content that:

• Contains malware, malicious code, spyware, or deceptive redirect scripts.
• Facilitates illegal trade, unauthorized customs activities, or contraband transport.
• Infringes upon the intellectual property or brand identity of third parties.

Tenbix reserves the right, in its sole discretion, to suspend or take down any hosted website that violates these Terms or presents a security risk to the Platform.

7. Artificial Intelligence Features

Tenbix incorporates artificial intelligence and machine learning models to power features such as the AI Website Builder and AI Logo Maker. You acknowledge and agree that:

• Probabilistic Nature: AI technology generates outputs based on probabilistic models and predictive patterns. Outputs may occasionally contain inaccuracies, incomplete details, or formatting anomalies.
• Human Verification Required: You are strictly responsible for reviewing, inspecting, and verifying any AI-generated website copy, logos, or shipment tracking requests before deploying websites publicly, utilizing generated logos, or submitting shipment tracking requests.

7.1 Prohibited Uses

You shall not use Tenbix AI Agents or tools to:

• Generate, distribute, or send fraudulent, deceptive, misleading, defamatory, obscene, or unlawful communications.
• Engage in unsolicited bulk messaging, phishing, or spamming via the AI Website Builder.
• Create websites, logos, or content that impersonates third-party logistics companies, ocean carriers, customs authorities, or government agencies.
• Violate any third-party trademark, copyright, or privacy right.

8. Acceptable Use Policy (AUP)

You agree that you will not, and will not permit any third party to:

• Reverse engineer, decompile, disassemble, or attempt to discover the source code, trade secrets, or underlying algorithms of the Platform.
• Modify, translate, adapt, or create derivative works based on the Platform.
• Circumvent, disable, or tamper with security controls, usage quotas, rate limits, or authentication mechanisms.
• Use scraping, web crawling, automated bots, or data extraction scripts to extract data from the Platform without prior written consent.
• Overload, flood, or launch denial-of-service (DoS) attacks against Tenbix servers or infrastructure.
• Use the Platform to transmit viruses, worms, Trojan horses, or other harmful code.
• Use the Platform for any illegal, unauthorized, or fraudulent purpose.

9. Privacy and Data Security

9.1 Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information and Customer Data.

9.2 Data Security Standards

Tenbix maintains industry-standard administrative, physical, and technical safeguards designed to protect Customer Data against unauthorized access, loss, or alteration. These safeguards include data encryption at rest, encryption in transit (TLS/SSL), and multi-region backup replication.

10. Third-Party Services and Integrations

The Platform may contain links to or integrations with third-party applications, APIs, social media channels, or carrier systems (“Third-Party Services”). Tenbix does not control and is not responsible for the availability, content, privacy policies, or practices of any Third-Party Services. Your interactions with Third-Party Services are strictly between you and the respective third-party provider.

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE PLATFORM, SERVICES, AI AGENTS, TRACKING DATA, HOSTED WEBSITES, AND ALL RELATED CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TENBIX DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY, AND QUIET ENJOYMENT. TENBIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES, OR THAT SHIPPED CONTAINER DATA OR AI-GENERATED OUTPUTS WILL BE 100% ACCURATE OR TIMELY.

12. Limitation of Liability

12.1 Exclusion of Indirect Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TENBIX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, CARGO DEMURRAGE OR DETENTION FEES, FREIGHT CLAIMS, OR SYSTEM FAILURE, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap on Direct Liability

IN NO EVENT SHALL TENBIX’S AGGREGATE CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO TENBIX IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED UNITED STATES DOLLARS ($100 USD), WHICHEVER IS GREATER.

13. Indemnification

You agree to defend, indemnify, and hold harmless Tenbix, its parent company, affiliates, officers, directors, employees, agents, and licensors from and against any third-party claims, demands, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your logistics operations, freight arrangements, or business relationships with your end customers.
• Your violation of these Terms or any applicable law, rule, or regulation.
• Your Customer Data, including any content hosted on websites created with the Website Builder.

14. Term, Subscription Cancellation, and Data Retention

14.1 Term

This Agreement commences on the date you first access or register for the Platform and continues until terminated by either party in accordance with these Terms.

14.2 Subscription Cancellation by Customer

You may cancel your subscription at any time directly through your account settings or by contacting support@tenbix.com.

• Billing Cycle Execution: Upon cancellation, your subscription remains active until the end of your current paid billing cycle, and you will not be charged again.
• 90-Day Retention Grace Period: Following the end of your active billing cycle, your data remains safely stored for up to ninety (90) calendar days in case you decide to resubscribe. During this 90-day grace period, your account enters a read-only state where you can view existing shipment records, but you cannot edit, filter, search, view tracking timelines, or track new shipments.
• Hosted Website Deactivation & Retention: Any website created via the Website Builder will be unpublished within thirty (30) calendar days of subscription expiration. However, website data remains saved for up to ninety (90) days, allowing you to republish your website without recreating it from scratch if you resubscribe before the retention period ends.
• Data Export & Permanent Deletion: You may export all your Customer Data at any time within the 90-day retention grace period. If you do not resubscribe or export your data before the 90-day period expires, all your Customer Data, hosted websites, and account configurations will be permanently erased and cannot be recovered.

14.3 Termination or Suspension by Tenbix

Tenbix may suspend or terminate your account, access to the Services, or hosted websites immediately, without prior notice or liability, if:

• You commit a material breach of any provision of these Terms or the Acceptable Use Policy.
• Your payment is overdue following notice of failed billing.
• Your use of the Platform poses a security threat or risk of harm to Tenbix, other users, or the public.
• Required to do so by law or legal order.

14.4 Effect of Termination

Upon expiration of the 90-day retention grace period or immediate account termination for material breach:

• All rights and licenses granted to you under these Terms will immediately cease.
• You must immediately discontinue all use of the Platform.
• Hosted websites and customer tracking portals will be permanently deactivated.
• All Customer Data will be permanently deleted or anonymized, subject only to any statutory legal retention requirements.

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law principles.

15.2 Informal Resolution

Before initiating formal legal action, you and Tenbix agree to attempt in good faith to resolve any dispute, controversy, or claim through informal negotiations by contacting contact@tenbix.com.

15.3 Binding Arbitration and Class Action Waiver

Any unresolved dispute arising under or relating to this Agreement shall be settled by final and binding individual arbitration administered in accordance with commercial arbitration rules. YOU AND TENBIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

16. General Provisions

16.1 Modifications to Terms

Tenbix reserves the right to modify or replace these Terms at any time. If a material revision is made, we will provide at least thirty (30) days’ notice prior to the new terms taking effect by posting an updated date on this page, displaying an in-app notice, or sending an email notification. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes.

16.2 Entire Agreement

These Terms, together with the Privacy Policy and any executed order forms or addenda, constitute the entire agreement between you and Tenbix regarding the Services and supersede all prior or contemporaneous agreements, proposals, or representations.

16.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

16.4 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.

16.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from Tenbix. Tenbix may freely assign its rights and obligations under this Agreement.

17. Contact Us

If you have any questions, concerns, or legal notices regarding these Terms of Service, please contact us at:

• Legal Enquiries: contact@tenbix.com
• Support: support@tenbix.com
• Website: https://tenbix.com